Help and FAQ
Common questions founders ask before starting.
Quick answers about MOQ, factory vetting, sample-to-bulk QC, tech packs, IP protection, fulfillment, and pricing. Still have something on your mind? Send us a note — we typically reply within one business day.
What is the minimum order quantity?
There is no fixed minimum. Order a single sample or scale to thousands. We support just-in-time manufacturing specifically so new brands can validate before committing capital.
How are factories vetted?
Every factory passes a multi-step screening covering ownership verification (no middlemen), physical capacity audit, quality benchmarks, ethical standards, and existing customer references. We add factories slowly and deliberately.
What if the bulk order does not match the sample?
We physically QC every bulk shipment against your approved sample. If quality does not match, you do not pay. The guarantee is built into every order.
How do you protect my designs?
NDAs and design protection agreements are signed before any factory accesses your tech pack. Your tech packs, prints, and patterns stay yours and are never quietly produced for someone else.
I do not have a tech pack — can you still help?
Yes. You can build one on our platform in under an hour using a guided visual builder, or share whatever references you have (sketches, samples, photos) and our team will translate them into a manufacturer-ready tech pack.
Can I visit the factory making my clothes?
Yes. Request an on-ground visit anytime, or we will send live video walkthroughs and photo updates from the production floor for brands that cannot travel.
Do you handle shipping and fulfillment?
Yes. We integrate with Shopify and most major e-commerce platforms to fulfill customer orders directly from production — warehousing, packing, and last-mile shipping included.
How long does a typical order take?
Sample turnaround is typically 7–14 days depending on complexity. Bulk production timelines depend on quantity and category, but every order carries a committed delivery date you can hold us to.
How does pricing work?
You see a factory-direct quote with every cost broken out — fabric, trims, labor, finishing, shipping — before you commit. No hidden fees, no surprise markups.
Where are your factories located?
Our current factory network is across India — primarily in major garment hubs. We are expanding deliberately rather than listing every supplier that applies.
Do you support international brands?
Yes. We work with brands across the US, UK, Europe, Middle East, and Australia. Our team handles export documentation, freight, and customs guidance.
What kind of brands do you work with?
First-time founders launching their first 50 pieces, growing DTC brands tired of chasing factories, and established labels offloading the operational side of manufacturing.
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Still have a question?
Share what you are trying to make and the basics about your brand. Our team will follow up personally with answers and a tailored recommendation.